To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.
0A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools.
Design0Every country is like a particular type of person. America is like a belligerent, adolescent boy; Canada is like an intelligent, 35-year-old woman. Australia is like Jack Nicholson. It comes right up to you and laughs very hard in your face in a highly threatening and engaging manner.
America, Canada, Australia0The major difference between a thing that might go wrong and a thing that cannot possibly go wrong is that when a thing that cannot possibly go wrong goes wrong it usually turns out to be impossible to get at and repair.
0He was a dreamer, a thinker, a speculative philosopher... or, as his wife would have it, an idiot.
0